Esys error help please

[KillerBeePT]

Hello All

I am looking for a little help. I have installed Esys 3.30.1 & Launcher Pro 2.8.1 and activated on my Windows 10 laptop. It launches and connects ok but when I try to "read coding data" it errors out saying it is out of memory, see attached pic. I have had some great help from a couple guys on the Facebook page but it was suggested to post the question here because we are all stumped.

I have set the memory setting in the Launcher to 3000 and even 5000 (4096) but that doesn't resolve the issue. I tried the JRE_HOME environment variable, as suggested by one of the guys. I uninstalled/reinstalled Java per the instructions again and confirmed they installed by seeing them in the add/remove programs. Nothing seems to resolve this issue.

I was told there might be some Guru's here that may have some other ideas?

are you using 32 or 64 bit version?